![]() If the dates are more than a few days apart, there could have been a corrupted installation or manually modified files by a user (which will require uninstall/reinstall to fix).įiles under ZoomCitrixHDXMediaPlugin\Plugin are plugin files (zoommedia.dll, cmmlib.dll, libcrypto-1_1.dll, util.dll) and should have a similar Date Modified column to the files in the parent folder.exe) to see if the dates under the Date Modified column are more or less than a few hours apart (versus days, for example). Under the above install folder, check all binary files (files ending in.To confirm if the plugin installation was successful: 32-bit OS: C:\Program Files\ZoomCitrixHDXMediaPlugin.64 bit OS: C:\Program Files (x86)\ZoomCitrixHDXMediaPlugin.Check if the installer successfully copied filesīy default, Zoom Citrix plugin binaries are copied to the installation directory below: For more information about the differences between versions, see How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?. Note: Make sure that the Workspace/Receiver is installed on the system and it is not a UWP/Microsoft Store version. ![]() Our installer requires an existing install folder of Citrix Workspace/Receiver on the system because our binary files must be directly copied into this folder. Troubleshoot Citrix Workspace/Receiver Confirm Citrix Workspace/Receiver installation Note: These troubleshooting steps follow the logic that the installer uses to install our product. Suggestion: To troubleshoot the possible cause of this issue, follow the below troubleshooting steps, based on the Thin Client platform (Citrix/VMware). During the VDI plugin installation, the installation is rolled back and you receive a dialog box from the Zoom Plugin for Citrix Receiver/VMware Horizon Client with the following error message: An error occurred while copying files and the installation could not be completed. Issue: Installing the VDI plugin does not work on Windows Thin Client. ![]()
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